Faulty Products

 

We want to ensure you have a great experience with our products. If you receive a faulty product, don’t worry—let’s sort it out! First, please check the batteries, as many issues can be fixed by ensuring they’re correctly inserted or replaced.

 

If your product has a Battery Tab, remember to remove it before use.If the product still has a fault, contact us within 7 days of receiving your order and include your order number. We’ll happily arrange a replacement for you. If the same item is unavailable, we’ll provide you with store credit so you can choose another product from our collection.

 

Cancelling Orders

 

You can cancel your order as long as it hasn’t been shipped yet (you’ll receive a shipping notification via email). Reach out to us as soon as possible with your order number if you need to cancel. Please note that a restocking fee may apply if your order has already been picked and packed. For orders placed with Laybuy, Afterpay, or credit card options (including Apple Pay, Google Pay, and Shop Pay), a 20% transaction fee will be charged for canceled orders.

 

Change of Mind Returns & Exchanges

 

Due to the intimate nature of our products, we’re unable to accept returns or exchanges for change of mind. Please ensure you carefully check product details, including sizing information, before completing your purchase. We cannot exchange items based on sizing issues.

 

That said, we will always honor our obligations under New Zealand’s Consumer Guarantees Act and Fair Trading Act. If you receive an incorrect item based on your order, we will exchange it for the right one at no cost.

 

Warranty Information

 

We offer peace of mind with the following warranty on our products:

• 60 days warranty for items over $100.
• 30 days warranty for items under $99